Privacy Policy

Last Updated: January 13, 2025

FlowSeat ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theflowseat.com or make a purchase from us.

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, shipping address, and phone number
• Payment Information: Credit card details and billing address (processed securely by Stripe)
• Order Information: Products purchased, order history, and transaction details
• Communications: Information you provide when contacting us for support

We automatically collect certain information when you visit our website:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation paths
• Location Data: General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website and products
• Send promotional communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

Payment Processing

We use Stripe to process payments. When you make a purchase, your payment information is transmitted directly to Stripe using industry-standard encryption. We do not store your full credit card number on our servers. Stripe's privacy policy can be found at stripe.com/privacy.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processing, shipping, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide analytics (via Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe
• Limited access to personal information
• Regular security assessments

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability

To exercise these rights, please contact us at [email protected].

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as defined by the CCPA.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for accounting and legal compliance purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

FlowSeat
Email: [email protected]
Website: theflowseat.com